F108 Privacy Policy – User Data Protection
This Privacy Policy describes how f108 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your data transparently and securely.
Updated: January 2026
1. Information We Collect
F108 collects various types of information to keep the platform running properly and deliver the best experience to Malaysian users. Below are the categories of information we collect:
- Account information: Your full name, email address, phone number, date of birth, and encrypted password provided during registration.
- Identity verification information: A copy of your identity card or passport may be requested for KYC verification before withdrawal requests are processed.
- Financial information: Bank account number, bank name, and transaction details in Malaysian Ringgit (RM/MYR). We do not store credit card information directly.
- Device and browser information: IP address, browser type, operating system, screen resolution, and mobile device information for security and experience optimisation purposes.
- Usage data: Pages visited, session duration, in-platform actions, and betting preferences are recorded automatically.
- Cookies: Small data files stored on your device that help the platform remember your preferences and login sessions.
2. How Your Information Is Used
Information collected by f108 is used for the following purposes:
- Creating and managing your user account, and verifying your identity;
- Securely process deposits, withdrawals, and financial transactions in MYR;
- Detecting and preventing fraudulent activity, hacking, or misuse of the platform;
- Send important notifications about your account, transactions, or policy changes via email or SMS;
- Improve platform performance, analyse usage patterns, and optimise the interface based on usage data;
- Comply with applicable legal and regulatory requirements in Malaysia;
- Deliver more responsive and targeted customer support.
F108 does not use your personal information for third-party advertising purposes without your consent.
3. Cookies & Activity Tracking
The f108 platform uses cookies and similar tracking technologies to enhance your experience. We use several types of cookies:
- Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Store your language, region, and display preferences so you do not have to reconfigure them each time you use the platform.
- Analytics cookies: Helps us understand how users interact with the platform so we can make meaningful improvements. Data collected is aggregated and does not identify individual users.
- Security cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.
You can control or disable cookies through your browser settings. However, doing so may affect certain features on the f108 platform, including your ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Data retention: Your personal information is stored on secure servers protected with industry-standard encryption. f108 retains your data for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements. When data is no longer needed, it is securely deleted or anonymised.
Data security: We employ security protocols including SSL/TLS encryption for all data transmissions, role-based access controls for internal staff, and 24-hour system monitoring to detect threats and anomalies. While we take reasonable security measures, no system can be entirely free from risk.
Third-party sharing: f108 does not sell or rent your personal information to third parties for commercial purposes. Information may only be shared in the following circumstances:
- To payment service providers and transaction processors that assist us in operating the platform;
- To Malaysian law enforcement agencies or authorities when required by law;
- To technical partners who assist with platform infrastructure maintenance, subject to strict confidentiality agreements.
5. User Rights and How to Contact Us
As an f108 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time;
- Right to Rectification: If your information is inaccurate or out of date, you may request that we update it;
- Right to Erasure: You may request that your account and personal data be deleted, subject to legal requirements that may obligate us to retain certain records for a specified period;
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications.
To exercise any of these rights or if you have questions about this Privacy Policy, please contact the f108 support team by email at [email protected]. We will endeavour to respond to your enquiry within seven (7) business days. You may also visit FAQ page for more information.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via in-platform notifications or email to registered users. The date of the most recent update will always be displayed at the top of this document.
Still Have Questions About Your Privacy?
The f108 support team is here to help you understand how your data is handled. Reach us by email or check the FAQ section for quick answers. You can also log in to your account to manage your privacy settings directly.
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